Customer care after settlement
The site management team will arrange to visit you in your new home approximately 4 weeks after settlement. At this time they will inspect the property with you and compile a list of any defects that have arisen since you have moved in.
Once any remedial work noted at this visit has been completed you will receive confirmation from the customer care team at Cruden Homes’ head office. Thereafter any future matters arising within your 2 year defect liability period should be reported directly to the office rather than the site team so that we can maintain an accurate record and ensure any issues are dealt with as swiftly as possible.
If within the 2-year defect liability period, you are unhappy with the way we’ve handled something, please contact your warranty provider and they’ll help you resolve your dispute. For any technical matters, they will arrange a meeting. For non-technical matters, and under the terms of the Consumer Code for Homebuilders, they may refer you to an independent dispute resolution scheme. If this is necessary you will be provided with the adjudication scheme rules and an application form. Please contact your warranty provider for further details of this service.
All Cruden homes are covered by a warranty. If the National House Building Council (NHBC) is the warranty provider, the cover is known as Buildmark. This is a 10-year warranty and details of the cover will be provided to you by both your sales advisor and solicitor.